1. Free warranty:
1. Free warranty within one year (excluding appearance), that is, within one year from the date of purchase of the product, if the product you have purchased has a performance failure, our company will implement a free warranty on the product.
2. Product paid warranty: The following conditions are not within the scope of free warranty, you can choose paid service:
1. Products that have exceeded the one-year free warranty period;
2．2. Privately alter the purchase certificate, product quality warranty card, and products whose serial number does not match the product number;
3. Damage caused by improper use by users;
4．All accessories except the host, such as equipment casing, battery, data cable, CD-ROM and packaging, etc.;
3. Return machine maintenance procedures:
1. The company's various services are only for the agents who have contracted with Cima Instruments. Distributors and end users at all levels are not accepted for return services under special circumstances. When returning the machine for repair, each agent must attach a copy of the goods list, indicate the reason for the damage on the goods list, and then send it back to the maintenance point designated by our company for repair;
2．Time calculation of the repair machine: the agent returns the repair machine to the after-sales service department. If the repair machine does not need to be replaced, it will be sent within 5 working days. If the repair machine needs to be replaced, no more than 7 return machines Shipped on working days. Special circumstances will be notified separately;
3. If the maintenance fee is required, our company will notify the agent in writing to quote the agent when receiving the agent's return, and then perform the maintenance after the agent's confirmation;
4．The transportation method and cost of the repaired machine: if the agent returns the repaired machine to our company's after-sales service in the form of auto transportation, our company will be responsible for the round-trip transportation fee, but the factory will not bear the loss if it is lost or damaged during transportation; 4. The express cost of returning the repaired machine to the factory in the form of express delivery shall be borne by the agent, and the express delivery cost of the repaired machine shall be borne by our company;
5．If the same failure occurs for the second time, the transportation costs will be borne by our company;
IV. Maintenance charges
1. Charge range: Any quality problem caused by human reasons outside the warranty period or within the warranty period is within the charge range Inside;
2. Charging standard: charge according to the "Charging Standards for Repair of Xima Instrument Parts and Accessories", see the attachment;
special statement: the company will not repair and accept paid services in the following circumstances:
1. Machines whose body codes are deliberately painted or damaged;
2．The company does not provide any domestic service for the models sold abroad;
V. The scope of replacement:
1. Users who have not put into use within 5 days from the date of receipt of the product can replace other models of products;
2．Agents or users can replace new products of the same model if quality problems occur within 7 days from the date of receipt of the products;
3. Any product that requires replacement must be without any mechanical disassembly, and the shell, label, and other surfaces must be free from obvious abrasion and scratches, which will not affect the secondary sales of the product. There are brand-new and complete product packaging, accessories, manuals, and warranty cards. Delivery note, invoice or receipt.
4. Any product that requires replacement is mechanically disassembled, and the shell, label, and other surfaces are obviously worn and scratched, which affects the secondary sales. Our company has the right to charge the corresponding depreciation fee according to the degree of damage when returning the product.
We have always been adhering to the tenet of "establishing a brand with quality, competing for the market with price, winning people's hearts with service, and seeking development with innovation" to provide users with high-quality equipment and services;
With a solid corporate foundation and a pioneering spirit, Sima has overcome obstacles step by step, devoted itself to the development, manufacturing, sales and service of national electronic instruments with professionalism, and never followed the trend.
We have an industrial chain integrating design, manufacturing and service. We are well aware that quality is the lifeblood of a company's survival. Only by constantly striving for perfection can we contribute high-quality products to the society.
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